Book a visit
How it works, step by step
Booking an appointment at the Castellarano Veterinary Clinic is easy. Our team is available to help you choose the best treatment plan for your pet's needs.
Choose the channel that's most convenient for you
By telephone
By speaking directly with reception you can:
- explain the reason for the visit
- receive directions to the most suitable department
- agree on a date and time
Reception hours:
- Mon - Fri
- -
- Saturday
- -
- Sunday
- Closed
0536.85.97.01
Via Whatsapp
By writing to us directly on Whatsapp you can:
- explain the reason for the visit
- receive directions to the most suitable department
- agree on a date and time
Whatsapp Service
- Mon - Sat
- -
- Sunday
- Closed
337.12.97.549
Via Email
You can write to us for non-urgent requests, indicating:
- species and name of the animal
- reason for the visit
- your contact details
⚠️
In case of emergency, do not use email or forms: contact the
First Visit: What to Expect
If it's your first time at the clinic, don't worry: we'll guide you.
During the first visit:
- we collect your pet's medical history
- let's evaluate the general situation
- Let's define the most suitable treatment path together
The visit is always a time for listening and discussion, not just for clinical evaluation.
What to bring with you
To help us take the best care of your pet, please bring:
- any previous reports or tests
- list of ongoing therapies
- health booklet (if available)
Duration and Organization
The length of the visit may vary depending on the type of service. At the clinic we work by appointment for:
- reduce waiting times
- dedicate the necessary time to each patient
Costs and Transparency
Before proceeding with tests or treatments:
- we always explain what is necessary
- we provide clear cost indications
- We share the different options available
We believe in transparent and shared medicine.
Cancel or Move an Appointment
If you cannot attend the appointment:
- please let us know as soon as possible
- You will help us reorganize the agenda and reduce waiting times for everyone.
Frequently Asked Questions
Can I book an appointment without a referral from my vet?
Book nowYes, you can contact us directly.
Can I accompany my pet during the visit?
Yes, the presence of the owner is an integral part of the treatment process, when possible.
What happens if an emergency arises during the visit?
The team will immediately explain how to proceed and, if necessary, will activate the most appropriate path.
Booking a visit is the first step to caring for your pet responsibly. We're here to guide you, with expertise and care, every step of the way.
